Product
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Yes! 100% of the TruCustom process is done by hand, and we do NOT use computer digitization or plastic milling processes like many of our competitors. We are committed to our process because it provides complete customization to the nuances of your unique foot to ensure maximum comfort and relief.
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You should feel some immediate relief from the TruCustom total contact orthotic made with comfortable materials (NO hard plastic shell); however, the full effect may take a few days or weeks, depending on the condition you are experiencing.
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Orthotics are like tires on a car - their lifetime varies based on a few things like miles and type of usage. For example, a marathon runner will need to replace their orthotics far more often than someone who walks lighlty on a daily basis.
That being said, generally speaking, TruCustom orthotics generally last at least 2 years, sometimes more.
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They can absolutely be transferred between similar styles of shoes! If you are interested in transferring them between different styles (like tennis shoes and slim dress shoes, for example), we highly recommend you explore our Dress Shoe Orthotic. We also offer discounted pricing when purchasing 2 pairs at the same time!
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There are three areas of the foot that most people complain about. They are:
- Heel pain, commonly called a heel spur or aka plantar fasciitis.
- Arch pain, caused mainly by flat feet aka pes planus.
- Ball of feet pain, or aka metatarsalgia.
All of these conditions usually respond well to a TruCustom Foot Orthotic! But they are not limited to these conditions and providing more detail on the intake form (that comes with your mold box) will help us help you!
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We encourage you to wear your orthotics consistently for at least 4 weeks to allow them to work most effectively. If, however, you do not feel they are providing improvement, we are happy to provide a full refund for up to 180 days after purchasing them. 100% money back guarantee.
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Yes! Customer service is our number one priority at TruCustom. Please call 216-321- 4986, and you can speak with our Certified Orthotist.
Order & Shipping
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After submitting your order, it typically takes 3-5 business days to receive the blank mold box, which is the start of the process. Once you mail your completed foot molds back to us (shipping included with purchase), it typically takes 30-45 days to customize your orthotics and deliver the completed product back to you!
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We will send you an email with a tracking number once we ship your customized orthotics back to you. DRAFT - WHAT IS OUR PROCESS HERE?
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We currently do not ship internationally; however, we are excited to expand to our international community! Understanding our international market will help us with this initiative, so please send us a quick email at trucustominfo@gmail.com or through the Contact page letting us know about your interest, and we'll notify you once we have an offering available!
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Oh no! First, we apologize for the delay! Second, let’s work together to fix the issue. Please email us at trucustominfo@gmail.com or call us directly at 216-321-4986, and we’ll quickly resolve the issue.
We are committed to our customers and want to provide the best experience.
Billing & Returns
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We encourage you to wear your orthotics consistently for at least 4 weeks to allow them to work most effectively. If, however, you do not feel they are providing improvement, we are happy to provide a full refund for up to 180 days after purchasing them. 100% money back guarantee.
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We do! If you do not have an FSA/HSA debit card, we are happy to provide you with a detailed invoice so you can submit the claim for reimbursement.
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We accept various payments, including FSA/HSA credit & debit cards. We are not, however, able to make a health insurance claim on behalf of our customers. We can provide a detailed invoice if you would like to apply for a claim yourself.